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FAQ_banner_long1

How do I cancel my order?

If you need to cancel your order you will need to email our Customer Services team via support@inveraritymorton.com. We will do our best to stop your order from arriving.

How do I change or amend my order details?

If your order hasn't left our warehouse yet we may be able to change delivery address details, remove items from your order or cancel it completely. Please contact our Customer Services team via email support@inveraritymorton.com or via the Contact Us page for further advice.

How do I track my order?

We will send you an e-mail once your order has been dispatched.  Once dispatched via our partner courier, you can track your order by following the link supplied in the email or via text message.

My Order History

If you have an online account, you can view your order history and reorder previous items.

I've received the wrong wines

If your wines differ from the ones you originally ordered, we may have needed to change a few bottles to avoid delaying your order. On some occasions, we may need to substitute your wines with a wine that is of equal or greater value.

My case has arrived damaged

Your wine should always arrive with you in perfect condition, but if any item has been damaged along the way please let us know and we will put this right for you. For all damage enquiries please contact Customer Services via support@inveraritymorton.com

I haven't received my wine/order – where is it?

If your order hasn't arrived within the requested timeframe, please contact us as soon as possible via email support@inveraritymorton.com and we will fully investigate.

What is your returns policy?

Our Promise

Inverarity Morton complies with all UK laws including the distance selling law. All parcels shipped by Inverarity Morton are quality checked prior to packing for any damages or defects. No damaged or defective items are sent out to you without prior notification to you, the receiving customer. Every bottle is shipped in a specially designed cardboard box that provides superior protection. Inverarity Morton uses the latest packing materials to protect each item contained within a parcel to ensure full protection during transit. Whilst we endeavor to protect all containers, some product containers are weaker than others and these are prone to leakages and breakages.

If you have received a damaged, defective, incorrect, or unwanted parcel follow the procedures below.

Damaged and Defective Goods 

In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse to sign for it. Subsequently, if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of photographs. Customers must provide evidence within 30 days from dispatch of your goods. After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to our customer services team who will assist in either issue a full refund (including all shipping costs) or send out a replacement product. You will be advised by our customer services team to dispose of the products safely.

Incorrect, Unwanted Goods and Non-Collected Goods

You, as our customer, have up to 30 days from dispatch of your goods to return an unwanted product back to Inverarity Morton. Even if the product you ordered is part of a multiple item order. You will need to complete the returns form obtainable by contacting our customer service team and send it back to Inverarity Morton along with the goods to return. You will be responsible for:

1) Not opening the container or removing any seals as part of the container.

2) Keep intact any accessories or details associated with the container.

3) Completing the returns form.

4) Re-pack all containers as they were received.

5) All postage/shipping costs.

If the unwanted or incorrect product received from Inverarity Morton is of a satisfactory condition or the product you received is incorrect then Inverarity Morton will, by your request:

1) Issue a full refund, within 7 working days, excluding all original delivery charges paid, unless you received an incorrect item.

2) Send out the correct or a replacement product with the same delivery terms as the original order.

Please note that if goods are returned back to our depot due to non-collection from the Post Office, local sorting office, courier pick up shop or courier depot or if a delivery attempt had been made then we will not be able to refund the cost of shipping or any returns costs that is incurred by ourselves from our couriers. You have the right to make a claim with the courier or the delivery company.

Non-Returnable Items

For health and safety purposes we are unable to accept returns on any soft drink, non-alcoholic beverages, or any other products less than 9% alcohol content.

These terms do not affect your statutory rights.

Email us - we're ready and waiting to help you.

Our Customer Services representatives are available Mon to Fri: 9.00am – 4.00pm

Email support@inveraritymorton.com

You can contact us via the form below or email support@inveraritymorton.com

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